FAQs and Shipping

1. What is the shipping policy?

We offer FREE SHIPPING WORLDWIDE & all orders are shipped with tracking, which will be provided with your shipping notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country.

We process your orders typically within 2 - 4 business days and delivery take two to four weeks for most orders within the U.S. However, shipping times also depend on what you purchased/where you live! Due to high demand, the distance between countries, slow postal services, and shipping delays it can sometimes take up to 7 business days to process your order and up to 2 months for your delivery to arrive.

You can contact us or email paradisetopia@gmail.com for specific shipping times.

2. How long does shipping take?

If you have ordered more than one item, the items might arrive in separate packages on different dates due to logistics at our warehouses.

Delays can happen, but are rare. Please be patient and contact us at paradisetopia@gmail.com if you have any questions about your order.

3. Making Our Supply Chain Leaner

While our products are designed in the US, currently all orders are shipped worldwide for free thru our fulfillment center in China. Estimate delivery time ranges between two to four weeks, but there may be delays due to COVID and the busy holiday season. We have partnered with some of the most ethical factories, with great labor conditions and we are very proud of our supply chain.

4. What is my tracking number?

Once your order is processed, you will receive a tracking link right away via e-mail. Make sure to also check your junk mail folder, as emails can end up there.

5. Are payments secure?

Yes, all payments are 100% secure. Our business is built on the Shopify platform, which is a large technology company that helps businesses like ours create websites to sell our products. Using the Shopify platform, we are able to securely process all transactions in a variety of formats in a safe and secure way. Over $14 billion of products are processed on Shopify every year!

6. Why was I charged a different price than stated on the website?

We are a US-based company and our prices are based in USD. If you purchase your order with a different currency (such as using a credit card that's based on a different currency), you will notice slight differences in what you were charged and what was displayed on our website due to differences in the conversion rate used by your credit card company.

7. What is the returns and lost product policy?

We offer a 30-day money back guarantee. If you are unsatisfied once you receive your order, you can return your order and we can provide a refund. However, we cannot issue a refund while the order is being delivered to you. You must receive your product, and then if you are dissatisfied in any way, we can provide you with a refund. The buyer is responsible for shipping fees to our return center located in the United States and any return fees if our shipment is denied or delivered due to incorrect address. Please contact us with your order number and we will provide you with the instructions to return your item.

Lost a product? We will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will strive to help you.